Member Experience

  • 1. Contact

    Call toll-free number at (855) 312-2545

  • 2. HCS Will Verify

    HCS will verify your member eligibility and schedule an appointment with a provider convenient to you.

  • 3. Hearing Consultation & Choice

    Provider performs a hearing exam and hearing aid evaluation. Provider will recommend the best hearing aid for you.

  • 4. Order

    Provider will place the order for the hearing aid through HCS.

  • 5. Delivery

    Provider fits hearing aid and provides counseling on what to expect during the adaptation period.

  • 6. Evaluation Period

    Member has 60-day evaluation period with hearing aids.

  • 7. Ongoing Support

    The HCS Clinical Team is always here for assistance. 1 year of unlimited support through the provider.

Hearing aids offered through HCS include:

60-Day Evaluation Period

Try your new hearing aids risk-free for 60 days. If you feel they are not a fit, you can return or exchange them.

3-Year Warranty

Your hearing aids are protected by a 3-year manufacturer’s warranty that covers loss, damage, and repair.

1-Year Follow-Up Care

Receive a full year of routine service and follow-up care with your provider at no cost.

Supply of Batteries

For all non-rechargeable hearing aids, you will receive a 2-year battery supply.

*depending on your benefit, this supply amount can vary